Celsius Loan Support is Open for Office Hours

If you have a loan with Celsius, you can now take advantage of one-on-one customer support during our designated office hours. These 15-minute meetings are designed to resolve any open support tickets and provide you with answers to all your borrowing questions. Plus, we now have a global team of loan experts ready to assist you at your convenience.

How it works:

1. Go to https://calendly.com/celsius-retail-lending/ and select the appointment slot that works best for you.

Select a date, then choose a time and hit “confirm” to continue.

2. Provide your first name, email address, and loan number in the fields provided.

The email address provided in this section is the email that will receive the confirmation message, meeting invitation, and reminder notifications. Please make sure to provide an email that you check regularly to ensure you receive all the follow-up information about your appointment.

3. Select the reason for your appointment from the list provided.

Common reasons for appointments include loan closures, refinancing, margin calls, reverse margin calls, and technical issues. If one of these options doesn’t fit for you, use the last option to write in your reason for the appointment.

4. Add any information you think will be helpful for us to know ahead of your appointment.

Use this space to add any details that will help us prepare for your meeting in advance.

*Please do not provide any sensitive information such as banking info, account balances, passwords, or other confidential information through the appointment scheduling form.*

5. Schedule your appointment.

Check your email for a confirmation message and follow-up information.

At the time of your appointment, use the meeting link provided in the invitation to speak with your Celsius loan representative. Prepare a list of questions ahead of time to make the most of your 15 minutes, and be sure to have any important information related to your loan on hand during your appointment.

If you need to cancel your appointment, please make sure to use the cancelation link in your confirmation email.


  • Celsius loans are not available in all locations. Check your Celsius mobile app to see if you live in an area where such loans are offered. Additional limits may apply in certain jurisdictions.
  • Interest rates may vary based on Celsius policy, your jurisdiction, and applicable laws and regulations.
  • Interest payments are made on a monthly basis, and the principal amount is returned at the end of the loan term. Interest rates vary from 1% to 8.95%, depending on your choice of LTV (Loan to Value).
  • For example, a $1,000 loan, for 12 months, at 25% LTV and 1% APR, is repayable in 11 payments of $0.83 and a 12th payment of $1,000.83. The estimated total cost in this example would be $1010; a $1,000 loan, for 12 months, at 50% LTV and 8.95% APR, is repayable in 11 payments of $7.46 and a 12th payment of $1,007.46. The estimated total cost in this example would be $1089.5
  • Celsius’ Terms of Use apply.
  • Minimum loan term is 6 months. If you repay your loan prior to the end of the 6 month term, you will be charged with the interest payable for the first full 6 months.
  • Celsius loans are offered by Celsius Lending LLC, 221 River Street, 9th Floor, Hoboken, NJ 07030 USA

About Celsius

Celsius is a democratized reward-earning and crypto lending platform accessible via web and mobile app. Built on the belief that financial services should only do what is in the best interests of the community, Celsius is a modern platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn rewards by transferring their coins to their Celsius account and can borrow USD or stablecoins against their crypto collateral at interest rates starting at 1% APR.

Download the Celsius app and start earning rewards on your crypto today!

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